Why do our customers choose us as their premier telecommunications provider?

Here are some of the main reasons why customers tell us they choose Protel as their premier voice and data communications supplier, and also why our customer retention level is second to none.

Ability to deliver the right technology now and in the future

• Resilient, multi-site private switch network for inbound voice and outbound voice services
• Business Continuity service with industry-unique product, livenumber
  
• Innovators within the industry
• Technology adopters; quick to engage and agile enough to implement
• Voice and data experts and consolidator
• Tier-1 coverage and leverage

Committed to service and quality

• We own our multiple switches placed in a number of secure locations
• Carrier neutral, our agenda is your agenda
• 15-minute response rate compared to industry standard of four hours. Download, view and save a version of our standard SLA (99KB)
• 365/24/7 support services
• Direct access to engineers who are qualified, experienced and empowered
• No call centres
• UK-based helpdesk/network operations centre
• High call quality and reliable call connectivity

Global expertise and international capability

• Ability to deliver international telephony requirements
• One main point of account management contact in the UK
• Demonstrable and significant cost savings
• Multi-currency billing with a single invoice and single tariff
• Proven ability to serve international voice and data services

Professional people, expert advice and personal service

• Access to the key team members you need to speak to directly
• Proven continuity through long-term business relationships
• A personable, proactive and customer-focused team

Fair and concise billing

• Clarity, accuracy and good presentability of billing formats
• Bespoke and tailored to client request
• Prompt and accountable with secure back up
• Extension level cost centre billing as standard
• Efficient reporting